Policy
It is the policy of Once Upon a Time Foundation to review all complaints regarding continuing education programs offered by the foundation in a timely manner and determine whether corrective action is necessary.
Procedure
In accordance with ASHA CEU provider guidelines, individuals who attend or apply to an OUAT CAS workshop may submit a complaint to the organization through email cascourse@onceuponatime.org
Complaints received by email will be reviewed by CAS program directors within 7 days of receipt.
CAS program directors will consider the basis of the complaint and determine if corrective action is required within 30 days of receiving the complaint and will respond back to the individual who submitted the complaint within 45 days of submission.